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Privacy Policy

Climate First Bank Online Privacy Policy

Updated: March 2025

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Who is providing this notice?

Climate First Bank

Definitions

"Affiliates" are companies related by common ownership or control. They can be financial and nonfinancial companies.

  • Our affiliates include others, such as OneEthos Inc.

"Nonaffiliates" are companies not related by common ownership or control. They can be financial and nonfinancial companies.

  • Climate First Bank does not share with nonaffiliates so they can market to you.

"Joint Marketing" is a formal agreement between nonaffiliated financial companies that together market financial products or services to you.

  • Climate First Bank doesn't jointly market.

Climate First Bank Privacy Practices

Financial companies choose how they share your personal information. Federal law gives consumers the right to limit some but not all sharing. Federal law also requires us to tell you how we collect, share, and protect your personal information. Please read this notice carefully to understand what we do.

1. What personal information?
The types of personal information we collect and share depend on the product or service you have with us. This information can include:

  • Social Security number and income
  • payment history and account balances
  • credit history and credit scores

When you are no longer our customer, we continue to share your information as described in this notice.

2. How do we share personal information?
All financial companies need to share customers' personal information to run their everyday business. In the section below, we list the reasons financial companies can share their customers' personal information; the reasons Climate First Bank chooses to share; and whether you can limit this sharing.

Reasons we can share your personal information Does Climate First Bank share? Can you limit this sharing?
For our everyday business purposes – such as to process your transactions, maintain your account(s), respond to court orders and legal investigations, or report to credit bureaus Yes No
For our marketing purposes – to offer our products and services to you Yes No
For joint marketing with other financial companies No We don’t share
For our affiliates’ everyday business purposes – information about your transactions and experiences Yes No
For our affiliates’ everyday business purposes – information about your creditworthiness No We don’t share
For our affiliates to market to you No We don’t share
For nonaffiliates to market to you No We don’t share

3. How does Climate First Bank protect my personal information?
To protect your personal information from unauthorized access and use, we use security measures that comply with federal law. These measures include computer safeguards and secured files and buildings.

4. How does Climate First Bank collect my personal information?
We collect your personal information, for example, when you

  • apply for a loan or open an account
  • pay your bills or provide account information
  • make deposits or withdrawals from your account

We also collect your personal information from others, such as credit bureaus, affiliates, or other companies.

5. Why can't I limit all sharing?
Federal law gives you the right to limit only

  • sharing for affiliates' everyday business purposes-information about your creditworthiness
  • affiliates from using your information to market to you
  • sharing for nonaffiliates to market to you

State laws and individual companies may give you additional rights to limit sharing.

Climate First Bank Online Privacy Statement

At Climate First Bank, we understand the importance of protecting your privacy and confidentiality. This Online Privacy Statement provides a summary of our online privacy practices, covering the online collection, use and disclosure of information collected from visitors to our online services. This includes but is not limited to: climatefirstbank.com and Climate First Bank mobile apps. In addition, you may be subject to other contractual terms in accordance with products you select and their related service agreements. Our statement does not govern websites of other parties to which we may provide links. If you choose to link to a web site not controlled by us, we recommend that you review the privacy and security policies of these companies.

Collecting Information
We may collect both "Customer Information" and "Aggregate Customer Information" from visitors to our online services. The term "Customer Information" means information that can identify or be traced back to a specific customer. The term "Aggregate Customer Information" is a compilation of information that does not identify a specific customer, such as date and time of visit, IP addresses, demographic information, web site pages visited, or the browser used. Customer information collected may include data such as name, address, email address, phone number, Social Security number, date of birth, driver's license, employer, and account data.

Online Banking App
To ensure that our customers receive the best service possible when using Climate First Bank mobile apps, some additional permissions may be required. Our apps are intended for Climate First Bank customers only.

  • Our apps may allow access to the device’s camera to utilize Mobile Remote Deposit, with user’s permission.
  • Our apps may allow access to the device’s location for maps purposes, with user’s permission.
  • Our apps may allow access to the device’s files/media to utilize Secure Message Attachments, with user’s permission.
  • Our apps may allow access to the device’s contacts to facilitate Person-to-Person payments/recipients list, with user’s permission.

Accessing, Correcting and Deleting Your Information
You can review your personal information by logging into your app and viewing your account profile page. You may also send us an email through our Contact Us page on the website or through the Message Center after logging into your online banking profile to request access to, correct, or delete any Personal Information that you have provided to us. We cannot delete your Personal Information except by also deleting your user account. We may not accommodate a request to change or delete information if we believe the change would violate any law, legal or regulatory requirement or cause the information to be incorrect.

Questions?

Call 727-335-0500 or go to climatefirstbank/contact-us